The European Consumer Center from Romania (ECC Romania), a department within the National Authority for Consumer Protection (ANPC) that handles and settles cross-border complaints out-of-court, has recovered for consumers about 370,000 EUR in the first 11 months of 2024, up 25% compared to the same period last year.
According to a press release, during this period, ECC Romania handled 6,450 requests from Romanian consumers and around 300 requests from consumers from other EU member states, including Norway, Iceland and the United Kingdom, submitted through the European Consumer Centers in the consumers' states of residence.
The structure of complaints received covered five areas: 37% transport (air, road, rail, sea and car rental), 20% clothing and footwear, 11% miscellaneous products and services (financial services, personal items - watches, jewelry, grooming products, other services), 10% furniture, household equipment and routine household maintenance (household appliances, furniture) and 9% recreation and culture (electronics, sports goods, camping, pets, concerts, museums, etc.)
According to the cited source, the share of requests related to air transport services (flight cancellations or delays) remains at the top of the ranking of areas that generate consumer complaints, due to the crowded air traffic during the summer season and even during the autumn, which has become preferred for vacations, compared to spring.
At the same time, there has been a slight increase in the number of enquiries received as a result of online purchases of clothing, footwear, furniture and household equipment.
ECC Romania is part of the European Consumer Centers Network (ECC-Net) which includes 29 centers in all 27 EU Member States plus Iceland, Norway. The centers offer free and personalized information, advice and assistance to consumers who have problems with cross-border transactions carried out in another country within the network. AGERPRES
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