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Consumers who consider that they are charged too much for gas and electricity should challenge the bills at the National Consumer Protection Authority (ANPC), the Competition Council or in court and shouldn't wait for the state to solve their problem, president of the Parakletos Consumer Association, lawyer Gheorghe Piperea told a press conference on Wednesday, Agerpres reports.
According to him, the state budget subsidy for power and gas bills is insignificant.
He gave the example of three types of clauses that can be considered abusive: additional documents that automatically take effect if the customer does not send a reply, utility shut-off within 30 days and settlement invoices.
"The consumer is far too insignificant for that corporation to consider him. They only take heed when you take vigorous action with lawsuits and complaints to ANPC. Take action and you may have a chance to solve the problem, don't wait for the state to sort it out," said the representative of the consumer protection association, adding that VAT on utilities should be zero until the pandemic passes.
